How to delete your account

In the app. Open Meishio, then go to You → Settings → Data & privacy and choose “Delete my account”. That is the same Settings → Account screen the app shows after you sign in.

On the web. Sign in at getmeishio.com and open Settings → Account, or go to Delete my account after you sign in. “Download my data” on that same Account page gives you one ZIP file first. You can download it up to 3 times a day.

By email. An administrator can start the same deletion if you ask. Write to support@getmeishio.com from the email address you sign in with. That request is recorded in the audit log. More ways to reach us are on the Contact us page.

What is deleted

“Delete my account” deletes every contact, company, note, event, card image, contact photo, My card, research result, import, setting and log that belongs to your account, and then the account itself. That includes the Google user data Meishio holds for you: the contacts, photos copied from Google, import rows, the “People you've emailed” list, Google links and the change log.

You are signed out straight away and your public card goes offline. Sign in again with your verified account within 7 days to cancel deletion. The confirmation screen and email receipt give the deadline. After that deadline, the deletion worker permanently erases your data and revokes Meishio's Google Contacts and Apple sign-in access. Contacts already in Google are not deleted from Google.

What is kept

Records of payments, if any, are kept for accounting, with the amounts and dates but with your account replaced by an anonymous id.

The administrative audit log is kept, with your account replaced by the same anonymous id and administrator notes about you removed.

The anonymous counts used to suggest email formats are not removed, because they hold nothing about you or your contacts.

Deleted data can remain in the database provider's short-term recovery history until that history rolls over.