Refund and cancellation policy

Meishio is free today

Meishio is free while in early access. Paid plans are not on sale yet and nothing is charged. This policy explains how cancellations and refunds will work once paid plans start. We will give notice before any plan starts, as the pricing page says, and nothing will be charged without your agreement.

Plans and billing

Pro is ₹799 a month. Founding members, who join before paid plans launch, pay ₹599 a month for Pro, and that price stays the same for as long as the subscription continues. Team is ₹999 per seat a month, from 2 seats. Prices in other currencies are shown on the pricing page.

Plans are paid monthly in advance and renew automatically each month until you cancel. Payments in Indian rupees are taken by Razorpay (UPI or card); payments in other currencies are taken by Stripe (card). If a renewal does not go through, your plan keeps working for 3 days while it is retried, then moves to the Free plan. Nothing you have saved is deleted when a plan ends.

Cancelling

You can cancel at any time. Settings → Billing shows how: for now, write to support@getmeishio.com from the email address you sign in with, and we will confirm the cancellation within 2 working days. You will not be charged again after we confirm.

A cancelled plan keeps working until the end of the period you have already paid for, then moves to the Free plan. Your contacts, cards and notes stay in your account, and you can download them or delete your account from Settings at any time.

Refunds

Because you keep full access until the end of the period you paid for, we do not refund the unused part of a month when you cancel. We do refund you when:

• you were charged twice for the same period (a duplicate charge);
• you were charged the wrong amount, or charged after your cancellation was confirmed (a billing error);
• a paid feature did not work for a large part of the period you paid for because of a fault on our side, and we could not fix it (a failed service).

For a duplicate charge or billing error we refund the amount charged in error. For a failed service we refund the payment for that period, or the part of it you could not use. Approved refunds are made within 7 working days to the original payment method, through Razorpay for rupee payments or Stripe for other currencies. Your bank or card issuer may take a few more days to show the money in your account.

Credits and monthly allowances

Each plan includes a monthly allowance of card scans and job-change checks. Allowances start again on the 1st of each month. An allowance you do not use does not carry over, has no cash value and is not refunded.

Checking your address book with Meishio Search counts credits: 1 person checked uses 1 credit. A person answered from a recent result, or a check that fails on our side, uses none. You choose the people and confirm the most credits a check may use before it starts. Credits cannot be bought today: there is no credit balance, and during early access the credits a check counts are not charged. If credits go on sale, we will update this policy before they do.

How to ask for a refund

Email support@getmeishio.com from the email address you sign in with. Tell us the date and amount of the payment, the payment reference from your Razorpay or Stripe receipt if you have it, and what went wrong. We reply within 2 working days. Contact details are also on the Contact us page.

Delivery

Meishio is a digital service delivered online. No physical goods are shipped. See the shipping and delivery policy.

Governing law

This policy is part of the Terms of Service between you and Zovamo Ventures Private Limited. It is governed by the laws of India, and the courts of New Delhi have jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim there. Nothing in this policy limits rights you have under consumer law.